FAQ

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Frequently Asked Questions & Answers

Find answers to Frequently Asked Questions below

General Q&A (read more)

How many devices can I use to access the Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform?

It is our policy that each Member can only register 2 devices for use to access the Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform. At any given time, only 1 of the 2 registered device can login in and access the Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform. Breach of this policy shall result in termination of access without notice from us.

Are there any installation guides or tutorials available?

Yes, we understand the importance of a smooth onboarding process. Our platform offers user-friendly installation guides and tutorials, ensuring that even beginners can easily navigate the setup process.

Can I schedule a product demo or consultation?

Certainly! We offer personalized product demos and consultations. Simply apply for a Free 1-On-1 Demo through our "Free 1-On-1 Demo" links .

Do you have mobile accessibility?

Yes, you can access mobile by devices. Our mobile-friendly platform allows you to receive signals and manage your account seamlessly on your smartphone, tablets laptops or PCs. You can stay connected to the market wherever you go with our platform.

How can I contact customer support?

Contacting our customer support is easy. Simply email support@minutefxsignals.com or Contact Us or use our live chat feature on our website during business hours. Our dedicated team is ready to assist you with any inquiries.

How quickly can I expect a response to my inquiries?

We aim to provide prompt assistance. You can expect a response to your Online Submission or Email inquiries within 24 hours from our dedicated Customer Support Team. Our Live Chat response will be instant or within minutes dependent upon our Support Agent being immediately available or finalizing their current supporting conversions with other Live Support enquiries.

What are the key features of your product/service?

"Our unique and proprietary Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS platform are unique and offers endless trading opportunities. The platform allows users to: a) Trade easy, simple and hassle free b) make trading decisions at an instant c) reduce having to spend time and having to stress doing fundamental and technical analysis d) allow opportunity for financial freedom every person (not just for the rich or super rich) e) Charts are Professionally presented and ultra easy to understand f) Trading signals are targeted and precise g) Signals are early, allowing for planning. WE HAVE MADE IT SO SIMPLE!"

What channels do you offer for customer support?

Contacting our customer support is easy. Simply email support@minutefxsignals.com or Contact Us or use our live chat feature on our website during business hours. Our dedicated team is ready to assist you with any inquiries.

Professional Charts and Signals Q&A (read more)

How do I access or download the Live Professional Charts and Early Trade Signals Platform?

Accessing our Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform very easy is easy. a) you will receive email of detail instruction b) follow the provided instructions c) login into your VPN access d) open the access link on your browser. That is it.

How do you deliver trading signals (email, SMS, app, etc.)?

We deliver trading signals through our unique Members Access Portal. The Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS are delivered live 24/7 on your mobile device, smartphone, laptop or computer. You can view the Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS at your own leisure.

How many devices can I use to access the Live Professional Charts and Early Trade Entry Signals Platform?

It is our policy that each Member can only use 2 devices to access the Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform for any Subscribed Member. For example -1 mobile device (smartphone or tablet) and 1 computer (laptop or desktop), or, 2 mobile device (smartphone or tablet) and 0 computer (laptop or desktop), or, 0 mobile device (smartphone or tablet) and 2 computer (laptop or desktop). Members are prohibited from access using more than 2 devices. All devices accessing our portal are recognized. Breach of this policy shall result in termination of access without notice from us.

How much control do users have over the execution of signals?

Users have control over the execution of signals, allowing them to make informed decisions based on the insights provided. Our platform is designed to empower users with the autonomy to execute trades according to their individual preferences and risk tolerance.

How often are signals generated, and at what times are they sent to subscribers?

Signals are generated based on market conditions and is live. Signals are live and provided regularly or constantly during market opening hours directly on our Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform. The frequency and number of of signals depends on market conditions. You are guaranteed to receive the minimum number of signals as outlined in your Membership Subscription Package. While the frequency may vary, users can expect timely signals during active market hours to support their trading decisions.

How user-friendly is your charting interface?

Experience amongst the most user-friendly Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform you are likely to have crossed in your life. You are guaranteed to receive the minimum number of signals as outlined in your Membership Subscription Package. While the frequency may vary, users can expect Real-Time signals during active market hours to support their trading decisions.! Our interface is designed for intuitive navigation. Whether you're a beginner or an experienced trader, our Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS interface offers a seamless and efficient trading experience.

What markets and assets do your signals cover?

Our signals cover a diverse range of markets and assets, including but not limited to Forex, Crypto, Indices, Metals, Energy, Commodities, Futures, Bonds and Shares. Your Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS you receive will depend upon the Membership Subscription to which you are subscribed.

What risk management guidelines do you recommend?

Risk management is crucial, and we recommend adhering to a disciplined approach. Our guidelines include setting stop-loss orders, diversifying your portfolio, and managing position sizes based on your risk tolerance. Additionally, we provide educational resources on effective risk management strategies.

Payments Q&A (read more)

Are there any additional fees beyond the subscription cost?

Your purchase payments are: a) subscription fee (monthly or yearly) covers access our unique and proprietary Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS. b) a once-off Set-up fee is charged with every subscription service. c) All once payments products do not incur any other fees or payments d) Your bank/financial institution may charge you international transfer or currency exchange fees which has not thing to do with us or our Payment Gateway Provider

Can I cancel my subscription at any time, and what is the process?

Yes, a) you can request to cancel your Membership Subscription service at any time. We believe in providing flexibility to our subscribers. To cancel, simply send us an email to accounts1@minutefxsignals.com specifying your request for cancelation at least 2 weeks before your next payment cycle. If we receive 2 weeks or longer request notice, your next payment cycle will not take effect. If request for cancelation is short than 2 weeks before the next pay cycle, the next payment will proceed and the following pay cycle will not proceed. Your access to our services shall terminate at the end of your last payment cycle. Our customer support team is also available to assist you with the process.

Can I cancel or modify a payment after it has been processed?

Yes, you can cancel or modify payment after it has been processed, this can only be done inside the Grace Period, and is a manual process. Please read our Refund Policy for more information.

Can I receive a receipt for my online purchase?

Yes, upon completing your online purchase, you will receive a confirmation email that serves as your receipt. This email will include details of your order, including the items purchased, the total cost, and transaction ID. If you have any concerns or need further assistance, contact our customer support team.

What payment methods do you accept and what are some of the online payment platforms?

Yes, we support most Credit and Debit cards, ApplePay, GooglePay, PayPal, Alipay, Link, Afterpay, Clearpay, Zip, Kharna and some other popular online payment platforms. Our website is equipped to facilitate secure transactions through these platforms, ensuring a seamless and convenient payment experience for our customers. Note: Paypal is currently supported for most European Countries only.

Do you offer a secure checkout option for mobile users?

Your security is our priority, and we offer a secure checkout option for mobile users. Our checkout process is designed with robust security measures to safeguard your personal and financial information. Feel confident completing transactions on our website using your mobile device. Globally trusted Stripe is our Payment Gateway Provider.

How do I place an order?

Placing an order is easy. Browse our website, select the desired products or services and proceed to checkout. Follow the on-screen instructions to provide necessary information, choose a payment method, and confirm your order. If you encounter any issues, our customer support is available to guide you through the process.

How do you handle payment discrepancies or overcharges?

We understand the importance of accurate transactions. If you come across payment discrepancies or overcharges, reach out to our customer support. Share the details, and our dedicated team will swiftly investigate to resolve the issue. Your satisfaction is our priority.

Technical Q&A (read more)

Are there any limitations regarding browser versions?

Our signals platform is designed to be compatible with the latest versions of popular browsers, including Chrome, Firefox, Safari, and Edge. Ensure you're using an up-to-date browser for the best user experience.

Does the signals platform handle any of my sensitive user data?

Your privacy is our priority. The signals platform utilizes encryption to handle sensitive user data securely, creating a protected environment. We only handle your basic data (Name, contact phone, email and address for payment receipt delivery), we do not handle or hold your sensitive information related to payment credit cards etc. These are handled by our Payment Gateway Provider (such as Stripe, Paypal, Google Pay or Apple Pay etc.).

Does the signals platform support both desktop and mobile platforms?

Absolutely! Our signals platform is designed to be versatile, supporting both desktop and mobile platforms. Whether you prefer trading on your computer or on the go, our platform has you covered.

How can I check the compatibility of the signals platform with my device?

So long as your device a) have access to internet b) is set to allow access to a VPN and any of the world's popular browser. Our platform can be used successfully.

How seamless is the setting up process?

Enjoy a hassle-free setup! Our platform is designed for simplicity, providing a user-friendly onboarding process with clear step-by-step instructions. Whether you're a beginner or an experienced trader, the setup is designed to be seamless.

What are the minimum hardware requirements for installing the signals platform?

So long as your device a) have access to internet b) is set to allow access to a VPN and any of the world's popular browser. Our platform can be used successfully.

What operating systems and platforms do I need?

The signals platform is compatible with major operating systems such as Windows, macOS, iOS, and Android. Whether you're using a desktop, laptop, or mobile device, our platform is designed to work seamlessly across these operating systems.

What operating systems is the signals platform compatible with?

Our signals platform supports a range of operating systems, including Windows, macOS, iOS, and Android. This extensive compatibility ensures that you can access the platform on various devices, providing a user-friendly experience for all traders.

Membership Q&A (read more)

Can I request a product demo or trial period before subscribing?

Certainly! We offer personalized product demos and consultations. Simply apply for a Free 1-On-1 Demo through our "Free 1-On-1 Demo" links .

Can I use the charts and signals on multiple devices simultaneously?

Yes, you are limited to 2 devices registered within our system. It is our policy that each Member can only register 2 devices for use to access the Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform. At any given time, only 1 of the 2 registered device can login in and access the PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS Platform. Breach of this policy shall result in termination of access without notice from us.

What payment methods are accepted for the subscription?

We support most Credit and Debit cards, ApplePay, GooglePay, PayPal, Alipay, Link, Afterpay, Clearpay, Zip, Kharna and some other popular online payment platforms. Our website is equipped to facilitate secure transactions through these platforms, ensuring a seamless and convenient payment experience for our customers. Note: Paypal is currently supported for most European Countries only.

Can I upgrade or downgrade my subscription plan later?

Yes, you have the flexibility to upgrade or downgrade your Membership Subscription plan at any time during your membership. Simply purchase a new Membership Subscription Plan at anytime through our website.

When doing this, you must a) make a request to Cancel your existing Membership Subscription Plan by simply sending us an email to accounts1@minutefxsignals.com specifying your request for cancelation at least 2 weeks before your next payment cycle. If we receive 2 weeks or longer request notice, your next payment cycle will not take effect. If request for cancelation is short than 2 weeks before the next pay cycle, the next payment will proceed and the following pay cycle will not proceed. Your access to our services shall terminate at the end of your last payment cycle. Our customer support team is also available to assist you with the process.

It is important to note a) that your new Membership Subscription Plan will be charged a new Set-up Fee of USD $150 each time you make a change b) your New Membership Subscription Plan will begin working and accessible with 24 hours of working days from the time you order the New Membership Subscription Plan c) your existing (old) Membership Subscription Plan will continue to be accessible until the end of its last Membership Plan's Payment Cycle.

What markets and assets do the signals cover?

Our signals cover a diverse range of markets and assets, including but not limited to Forex, Crypto, Indices, Metals, Energy, Commodities, Futures, Bonds and Shares. Your Live PROFESSIONAL CHARTS and EARLY TRADE ENTRY SIGNALS you receive will depend upon the Membership Subscription to which you are subscribed.

Can I expect consistent signal delivery and quality across different devices?

Consistency is key! Expect uniform signal delivery and quality across various devices. Our platform is designed for optimal performance, ensuring that you receive reliable signals regardless of the device you choose to use.

Is there mobility access available for accessing signals on the go?

Yes, you can access mobile by devices. Our mobile-friendly platform allows you to receive signals and manage your account seamlessly on your smartphone, tablets laptops or PCs. You can stay connected to the market wherever you go with our platform.

Are the signals suitable for beginners or more experienced traders?

Whether you're a beginner or an experienced trader, our signals are designed to suit all skill levels. We have made it so simple that anyone can learn or be taught to use.

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